Refund policy

When we'll refund you

• We couldn't produce your report.
• You were charged twice for the same report.
• Your Service history check found neither the service history nor the factory specification sheet. We'll email you and refund you within 2 working days; you don't need to ask.
• You bought a bundle and haven't used any of its codes, and you ask within 14 days.

When we can't refund

Reports are digital content supplied as soon as you pay, so once a report has been supplied you can't cancel it simply because you've changed your mind. Your rights under the Consumer Rights Act 2015 are not affected.

How to ask for a refund

Email [email protected] with the registration and the email you paid with. Refunds go back to the original payment method within 5 to 10 working days.